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All AER Training courses are tailored to meet specific training requirements so the following sample outline is for example purposes only.

Course Description

This Appraisal Skills course a practical, one day workshop, designed to provide attendees with the skills & techniques to conduct effective appraisals.

The course aims to help managers, on all levels, to appraise the performance of their staff and implement follow-up actions. The programme looks at planning & preparation for effective appraisal, how to structure and conduct a successful appraisal meeting, giving and receiving feedback and, the essential skills of effective communication, questioning & listening skills and building positive relationships.

Who Does The Course Suit?

Any manager/supervisor with the responsibility for conducting appraisals and/or anyone wishing to improve or enhance their appraisal techniques.

What delegates will gain from the course:

The course will provide delegates with the skills to enable them to:

  • Describe what appraisal is, the purpose of appraisals, when they should take place and, the key benefits to the organisation, team and individuals
  • Plan and prepare effectively for appraisals
  • Demonstrate effective communication skills, using questioning and listening skills
  • Demonstrate how to structure & conduct an effective appraisal meeting
  • Give (and receive) constructive feedback, building positive relationships.

Course Outline

9.30 Coffee & Course Objectives and Introductions

What is appraisal?

Why have an Appraisal System? The purpose and benefits of Appraisals and, when should they be conducted, how often?

Preparing for Appraisals

What needs to be considered prior to the Appraisal Meeting and the importance of preparation plus generating documentation

How Appraisal Works - Appraisal schemes and the Appraisal interview

Structuring & conducting the Appraisal Interview and objective based appraisal schemes

Skills required for Effective Appraisal

Communication in Appraisal, listening & questioning skills and, managing conflict and building working relationships.

The importance of constructive feedback, giving & receiving feedback

 Delegate exercises to practice questioning, listening and feedback

Putting it in to Practice

Appraisal Interviews with feedback

16.30-16.45 Workshop Summary, Review of Key Learning, Personal Action Plans and Close

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