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Emotional Intelligence – EQ

All courses will be customised to meet your specific training requirements; the following example outline however provides indicative content for this Workshop.

Course Description

‘Emotional Intelligence’ is a highly participative course which is designed to allow delegates to both explore and understand how the ‘intelligences’ work and increase personal confidence in using emotions to raise both individual and team performance.

Successful business leaders and managers not only need to be experts in their own field but also require the skills of Emotional Intelligence (EQ) if they are to maximise intra-personal, inter-personal and organisational effectiveness. EQ is the ability to recognise and regulate one’s own feelings and emotions, understand and be sensitive to others and, to use feelings to guide others. Understanding and applying the knowledge gained from our emotions aids effective functioning, builds trust and enhances decision making.

Who Does The Course Suit?

Any person with leadership and/or management responsibilities wishing to develop both their own personal effectiveness and the effectiveness of their team.

What delegates will gain from the course:

By the end of the course participants will have been provided with the knowledge and skills to enable them to:

  • Understand what is EQ and the related skills
  • Understand the cause and effect of emotions and feelings, the differences between them and how this insight will enhance personal leadership and management skills
  • Effectively control and direct emotion towards the achievement of specific goals

and challenging situations

Learning Methods

This programme is highly interactive and utilises case studies complimented by practical exercises. All that is required is an open mind, a willingness to explore new ways of thinking and a sense of fun!

Course Outline

9.30 Welcome, Introduction, Course Objectives & Personal Outcomes

Understanding Emotion

Delegate exercise to understand what is emotion, the role of emotions in decision making and how to control disruptive emotions

What is Emotional Intelligence?

  • IQ verses EQ
  • Identify and assess personal competencies of EQ
  • Self-awareness controlling feelings, recognising others’ feelings, needs and concerns
  • Delegate activity

13.00– 13.45 Lunch Break

Leadership through EQ

  • Leadership styles and EQ
  • EQ Profiles
  • Delegate activity

Skills Development

  • Building trust and commitment
  • ‘Putting it into Practice’ – an exercise which practically incorporates the day’s ‘key learns‘

16.30-16.45 Workshop Summary, Review of Key Learning, Personal Action Plans and   Close

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