Managing People - Essential Management Skills
Course Description
'Essential Management Skills' is a practical two day course designed to provide attendees with proven techniques on how to maximise both their own personal performance as a manager, and their team's performance. With a clear focus on 'achieving through people' this course looks at the complex issues involved and the fundamental skills necessary to be truly successful in people management.
Every delegate will leave with a specific action plan in relation to their own individual/team development and the confidence to really maximise performance.
The programme is designed to ensure the learning from one session is built upon in the next, thereby providing a comprehensive, highly interactive, motivational and fun learning experience.
The Course Suits?
Any person involved in a people management; this could be mangers relatively new to the role or more experienced managers wanting to consolidate & confirm existing skills.
What delegates will gain from the course:
The course will provide delegates with the skills to enable them to:
- Identify & understand the role & responsibilities of an effective manager
- Understand different management styles & the appropriate use of those styles
- Know how teams develop and demonstrate the key skills needed for effective team development & management
- Understand what motivates people and how to give them constructive feedback on their performance
- Use techniques to efficiently manage their own & their team's time, and delegate tasks with confidence
- Demonstrate effective communication, feedback and coaching skills and build positive working relationships with team members
Course Outline - Day 1
Welcome, Context Setting & Introductions, Delegate & Course Objectives
Role & Responsibilities of a Manager
Trainer input/Group Discussion/Delegate activity
Managing Task - Team - Individual (‘The How’)
Delegate activity
Management Styles
Understanding different management styles, the appropriate use of the different styles & what’s your style?
Managing Your Team & Team Development
Stages of Team development
Belbin Team Roles & delegate ‘self analysis’ activity
Understanding individual strengths within team and maximising team performance
Key Skills for Effective People Management:-
Communication Skills - communicating with confidence
Importance of effective communication within team, setting the tone
Questioning and listening skills. Delegate activity
Motivating Your Team Members
What motivates/de-motivates you? What about the team?
Delegate exercise
Feedback Techniques
Feedback techniques, approaches & models
Delivering feedback; delegates practice session utilising feedback techniques
Dealing with Difficult Situations
‘Real work’ difficult situations and how best to deal with them
Putting it into Practice
Day 1 Summary of Key Learning Points
Course Outline - Day 2
Day 1 Review
Situational Development - Skill/Will Matrix
Key Skills for Effective People Management (cont.):-
Learning Styles
How people learn & delegate ‘self analysis’ activity
Training & Coaching for Performance Improvement
The difference between coaching & training
Coaching & training skills
Performance Improvement Activity – ‘1-2-1’ Coaching Exercise
Managing and Planning your Time Effectively
Planning & prioritization
Delegating Tasks Successfully
The ‘How’ of effective delegation
Setting and reviewing objectives
Putting it in to Practice
Conclusion & Personal Action Planning
Workshop Summary, Review of Key Learning, Personal Action Plans and Close