Contact: 0800 027 4483

Managing People - Essential Management Skills

Open/Scheduled Courses

(2 day course) - London - 22nd & 23rd May 2012
(2 day course) - London - 11th & 12th June 2012

Course Description

'Essential Management Skills' is a practical two day course designed to provide attendees with proven techniques on how to maximise both their own personal performance as a manager, and their team's performance. With a clear focus on 'achieving through people' this course looks at the complex issues involved and the fundamental skills necessary to be truly successful in people management.

Every delegate will leave with a specific action plan in relation to their own individual/team development and the confidence to really maximise performance.
The programme is designed to ensure the learning from one session is built upon in the next, thereby providing a comprehensive, highly interactive, motivational and fun learning experience.

The Course Suits?

Any person involved in a people management; this could be mangers relatively new to the role or more experienced managers wanting to consolidate & confirm existing skills.

What delegates will gain from the course:

The course will provide delegates with the skills to enable them to:

  • Identify & understand the role & responsibilities of an effective manager
  • Understand different management styles & the appropriate use of those styles
  • Know how teams develop and demonstrate the key skills needed for effective team development & management
  • Understand what motivates people and how to give them constructive feedback on their performance
  • Use techniques to efficiently manage their own & their team's time, and delegate tasks with confidence
  • Demonstrate effective communication, feedback and coaching skills and build positive working relationships with team members

Course Outline - Day 1

Welcome, Context Setting & Introductions,  Delegate & Course Objectives

Role & Responsibilities of a Manager
Trainer input/Group Discussion/Delegate activity

Managing Task - Team - Individual (‘The How’)
Delegate activity

Management Styles

Understanding different management styles, the appropriate use of the different styles & what’s your style?

Managing Your Team & Team Development
Stages of Team development
Belbin Team Roles & delegate ‘self analysis’ activity
Understanding individual strengths within team and maximising team performance

Key Skills for Effective People Management:-

Communication Skills - communicating with confidence

Importance of effective communication within team, setting the tone
Questioning and listening skills. Delegate activity

Motivating Your Team Members
What motivates/de-motivates you? What about the team?
Delegate exercise

Feedback Techniques
Feedback techniques, approaches & models
Delivering feedback; delegates practice session utilising feedback techniques

Dealing with Difficult Situations

‘Real work’ difficult situations and how best to deal with them

Putting it into Practice

Day 1 Summary of Key Learning Points

Course Outline - Day 2

Day 1 Review

Situational Development - Skill/Will Matrix

Key Skills for Effective People Management (cont.):-

Learning Styles 
How people learn & delegate ‘self analysis’ activity

Training & Coaching for Performance Improvement
The difference between coaching & training
Coaching & training skills
Performance Improvement Activity – ‘1-2-1’ Coaching Exercise

Managing and Planning your Time Effectively
Planning & prioritization

Delegating Tasks Successfully   
The ‘How’ of effective delegation
Setting and reviewing objectives

Putting it in to Practice

Conclusion & Personal Action Planning
Workshop Summary, Review of Key Learning, Personal Action Plans and Close

Click here to find out more, or alternatively call 0800 027 4483


Sign up to free training tips

Get a taste for what we do and subscribe to our free training tips. Every now and then we'll email you our top 5 training tips for each of our key training areas.

Most popular courses

Our training courses

AER aim to make all their training fun, accessible and real; bringing reality into the training room whatever the training topic.