INFLUENCING SKILLS
Course Description
This Influencing Skills course is a trainer lead practical course, and delegates participate through discussion of their current situations and where they wish to move to. The course aims to help delegates to develop their influencing skills and become more confident, persuasive and influential.
Who Does The Course Suit?
Individuals who need to influence change and who currently meet resistance and anyone wishing to improve their influencing skills..
What delegates will gain from the course:
By the end of this workshop delegates will be able to:
- Select an influencing style to suit their personality and organisation
- Understand the style, behaviour and intentions of others
- Develop strategies to handle objections, manipulation and conflict
- Identify the significance of body language and the techniques for building rapport
Course Outline
9.30 Welcome, Introduction, Course Objectives & Personal Outcomes
Influencing - What is it?
Defining what influencing really is; a practical exercise to understand it
The Basic Framework for Influencing
Delegates share their current approach and then apply theory to current practice
Influencing Behaviours
Communication Skills, Expressing Views & Opinions, Questioning skills & Active Listening, Expressing Feelings, Assertive language
Influencing Styles
How do you influence? Different influencing styles
Skills Development
Putting future objectives into context; putting it into practice
Planning Your Personal Influencing Aims
Action planning and goal setting to influence successfully!
16.30-16.45 Workshop Summary, Review of Key Learning, Personal Action Plans and Close