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Introduction to management & supervisory skills

One Day Workshop

This one day workshop is a practical course designed to provide delegates with proven techniques for effective management/supervision; it aims to give participants both the skills and confidence to develop & manage their teams effectively. The course focuses on the key management skills of team development, delegation and feedbackas well as effective communication skills and how to motivate your team to achieve results. Every delegate will leave with a specific action plan in relation to their own team.

This course provides a practical and relevant approach management & supervisory skills and designed to be comprehensive, highly interactive and fun.

The Course Suits

Any person involved in new to management, supervision or team leadership and/or anyone wishing to improve their management skills & techniques.

Course Objectives

The course will provide delegates with the skills to enable them to:-

  • Identify the key aspects of their role as a supervisor / team leader,
  • Describe a model of team leadership and how they can put this into practice,
  • Demonstrate the key skills needed for successful team leadership & development; i.e. effective communication, delegation and coaching skills,
  • Explain how the motivation of others in the workplace can help to get the best out of their team,
  • Set appropriate and realistic standards/objectives,
  • Provide effective feedback to improve and correct performance,
  • Delegate activities to team members effectively,
  • Adopt strategies for working together effectively and coaching the team to success.

Welcome, Introductions, Delegate & Course Objectives and Agenda

Understanding the Role & Responsibilities of the Manager/Supervisor/Team Leader

Getting the Best out of People

The Key Roles of Supervisor/Team Leader

What’s involved & what does good look like?

A Model of Management/Supervision

Managing Task-Team-Individual


Developing Your Team

Coaching Your Team

Delegation, Setting Objectives and Motivation

Delivering Effective Feedback & Difficult Messages

Putting it into practise

Delegates work in syndicates to practice handling ‘real work’ scenarios with feedback
Workshop Summary, Review of Key Learning, Personal Action Plans and Close


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AER aim to make all their training fun, accessible and real; bringing reality into the training room whatever the training topic.