MANAGING PEOPLE FUNDAMENTALS
The following is a sample outline and will be tailored to meet specific organisational training requirements
Course Description
‘Managing People Fundamentals - 1’ is a Two Day practical course designed to provide attendees with proven techniques and strategies to help them in their early management or supervisory roles.
The course looks at the complex issues involved and the fundamental skills necessary for successful people management. Together with the key management skills of motivation, assertiveness, team development, conflict handling, delegation and feedback, the course covers time management (to make optimum use of available time) and effective communication skills. Every delegate will leave with a specific action plan in relation to their own team.
The programme is designed to ensure learning from one session is built upon in the next, thereby providing a comprehensive, highly interactive and fun learning experience.
What delegates will gain from the course:
The course will provide delegates with the skills to enable them to:
- Identify both role & responsibilities of a manager/supervisor
- Adopt a management style appropriate to the circumstances
- Identify factors impacting on the motivation of both self & others
- Manage their time and their team’s time effectively
- Demonstrate effective communication, feedback and delegation skills
- Use effective questioning and listening techniques
Course Outline – Day 1
Welcome, Introductions Agenda
Task 1 - Delegate activity to highlight the importance and of having someone to provide direction & leadership
The role of a manager/supervisor
Course objectives and personal objectives
Assertiveness/Confidence
Moving from being part of a team to being the ‘manager’ is a difficult step.
It is important to appear confident as you need to gain the respect of the team. How do you do it?
Communication
Ensuring that the message you intend to get across is the one you send
Delegate exercise designed to highlight the importance of clear & effective communication in management
Giving Feedback Effectively
Observation, monitoring performance & the ‘How’ of providing feedback
Delegate Exercise
‘Action Centred Leadership’ – John Adair
Task 2 - Whole group activity focussing on the key skills of communication, assertiveness, time management, motivation and delegation.
Day 1 Summary & Review
Day 2
Review & ‘Task 2’ Feedback Session
Time Management
The importance of planning and prioritisation - Delegate exercise
Delegation
Motivation
Task 3 – Final, whole group activity incorporating all the skills and ‘key learning from the two days.
Conclusion
Workshop Summary, Review of Key Learning, Personal Action Plans and Close