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All AER Training courses are tailored to meet specific training requirements so the following sample outline is for example purposes only.

Course Description

The ‘Coaching Skills’ workshop focuses on improving knowledge and understanding of the key coaching techniques. It includes recognising the case for coaching, questioning and listening skills, the GROW model, and how best to lead others using a coaching approach.

Who Does The Course Suit?

The workshop is ideal for new/ inexperienced managers and those more experienced managers wishing to improve or confirm & consolidate their existing coaching skills

What delegates will gain from the course:

The course will provide delegates with the skills to enable them to:

  • Understand the role & responsibilities of an effective coach and mentor and the difference between them
  • Recognise their own coaching style and the impact it may have on others and identify different coaching styles
  • Demonstrate an understanding of the different coaching models
  • Demonstrate effective communication, feedback and coaching skills

Course Outline

9.30 - 10.00 Coffee, Welcome, Introductions & Course Objectives

Understanding Coaching and Mentoring

Defining coaching and mentoring and what’s the difference?

The qualities & skills need to be a good coach

The Role of the Mentor and Coach

Building trust & rapport and questioning and listening techniques

Developing self reliance

What is your coaching style?

Understanding different coaching styles

Creating a coaching environment and giving & receiving feedback

Coaching Models, Theory and Practice

Needs analysis and coaching models ( the ‘how’ of coaching)

Putting it into practice

Delegate exercises incorporating coaching models

16.30-16.45 Workshop Summary, Review of Key Learning, Personal Action Plans and   Close

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